NCUA Failed to Inform Examiners of Consumer Complaints: IG Report Says

The National Credit Union Administration’s Inspector General issued a report that says the NCUA’s Consumer Assistance Center focuses on consumer complaint resolution, not on whether or not those complaints indicate a violation of consumer protection laws. Since the NCUA instructs examiners not to reinvestigate complaints, violations of consumer protection laws may not be identified during exams. The IG report indicates better coordination is needed.

This article, written by our editor, is posted on the Credit Union Times website. Clicking on the link will take you to the article. There is a free, one-time registration required to visit the Credit Union Times website.

NCUA Failed to Inform Examiners of Consumer Complaints: IG Report Says

Why am I being redirected to the Credit Union Times website? This will explain:

Message from the Editor About Story Links to the CU Times

Spread the word. Share this post!